Use official channels
Use the website and contact links shown on it. Be cautious of accounts impersonating Smorty or asking you to pay to details that differ from Checkout.
Store information
Practical guidance for protecting your orders and personal information when using Smorty digital products, payments and customer support.
Use the website and contact links shown on it. Be cautious of accounts impersonating Smorty or asking you to pay to details that differ from Checkout.
Do not send an account password unless the product page clearly explains that temporary access is required and Support has confirmed the secure process. When a service can be completed using an ID, email or link only, do not share the password.
Do not enter your information into a link you do not trust. Messages pressuring you to send an OTP, pay urgently to a new account, or download an unexpected file may be phishing attempts.
If you believe an order or account is involved in fraud, change relevant passwords when appropriate, contact your payment provider for any unauthorized transaction, and notify Smorty Support with the order number without sending confidential financial credentials.
Smorty uses administrative access controls, session protection, CSRF protection, input validation, security logging, and limits on login or tracking attempts to reduce abuse. The Privacy Policy remains the reference for handling personal data.
Read the Privacy Policy →Use Order Tracking to check an order status, or contact Support if you have a question about a specific order.
Quick help before contacting support
Follow these steps to complete your order safely on Smorty.
From Available Offers, select the product or service category.
Review the price, duration and offer details before buying.
You will be taken to the Checkout page for that offer.
Select one of the payment methods available to you.
If your payment method requires a receipt, upload a clear image after sending the required amount.
Enter your name, email, country, WhatsApp number and quantity correctly.
After the order is submitted, save the Order Number shown on the success page. You will need it for tracking and support.
If your product has not arrived after ordering, check these points first.
Make sure you received an Order Number after checkout.
Open Track order and enter your Order Number with the same email or WhatsApp number used at checkout.
Pending: your order was received and is waiting for review.
Processing: your order is being reviewed and prepared.
Completed: the order is complete; check the delivery information sent to you.
If the status is Completed but you still have not received the product, use Support below and send your Order Number.
If your question is about something else, tap Support below. WhatsApp will open so you can describe the issue directly.