Store information
This Policy explains how Smorty digital orders are delivered, when processing begins, and how customers can follow order status.
Smorty products are delivered digitally and are not shipped as physical parcels unless a specific product page clearly states otherwise. Fulfillment can include digital information, activation, access details or service instructions depending on the offer.
Order processing begins after required information is received and payment is confirmed. Some payment methods can be confirmed automatically, while manual payments may require review of a reference or payment receipt.
When a product has a specific delivery estimate, it is shown on the offer page. If no fixed estimate is shown, timing depends on the product, payment method and verification required. Order Tracking is the best reference for the current processing stage.
Track your order →Delivery details or updates may be provided through the order page, email, WhatsApp or another channel explained during checkout. Keep the contact information supplied with your order accurate and accessible.
Delays can result from payment verification, missing customer information, temporary availability issues or an external service outage. If an order has no update or you have a problem, check Order Tracking and then contact Support with the order number.
An order is considered completed when the product, activation, access information or agreed digital service has been provided according to the offer. If you cannot use the delivered item, report the issue before making changes that could prevent verification.
Use Order Tracking to check an order status, or contact Support if you have a question about a specific order.
Quick help before contacting support
Follow these steps to complete your order safely on Smorty.
From Available Offers, select the product or service category.
Review the price, duration and offer details before buying.
You will be taken to the Checkout page for that offer.
Select one of the payment methods available to you.
If your payment method requires a receipt, upload a clear image after sending the required amount.
Enter your name, email, country, WhatsApp number and quantity correctly.
After the order is submitted, save the Order Number shown on the success page. You will need it for tracking and support.
If your product has not arrived after ordering, check these points first.
Make sure you received an Order Number after checkout.
Open Track order and enter your Order Number with the same email or WhatsApp number used at checkout.
Pending: your order was received and is waiting for review.
Processing: your order is being reviewed and prepared.
Completed: the order is complete; check the delivery information sent to you.
If the status is Completed but you still have not received the product, use Support below and send your Order Number.
If your question is about something else, tap Support below. WhatsApp will open so you can describe the issue directly.
