Choose the right offer
Start from Available Offers, choose a category and open the product page. Review the price, package, what you receive, delivery time, requirements and compatibility.
Store information
From choosing an offer to delivery, these are the steps your Smorty order follows.
Start from Available Offers, choose a category and open the product page. Review the price, package, what you receive, delivery time, requirements and compatibility.
The button opens Checkout for the selected product. Confirm the product name, quantity and price again before continuing to payment.
Select one of the payment methods currently available in Checkout. Some methods can be confirmed directly, while others may require a transaction reference or payment proof.
Payment methods →Enter your name, email, country, WhatsApp/phone number and quantity accurately. This information is used for confirmation, delivery and support.
After submitting the order you receive an Order Number. Keep it and use Track Order with the same email or phone used at Checkout to see Pending, Processing, Completed or Cancelled.
Track order →After payment confirmation, the order is processed according to the product details. Follow the delivery instructions. If something goes wrong, open Live Support and choose Order help or Delivery problem, then use Support when you need a human.
Use Order Tracking to check an order status, or contact Support if you have a question about a specific order.
Quick help before contacting support
Follow these steps to complete your order safely on Smorty.
From Available Offers, select the product or service category.
Review the price, duration and offer details before buying.
You will be taken to the Checkout page for that offer.
Select one of the payment methods available to you.
If your payment method requires a receipt, upload a clear image after sending the required amount.
Enter your name, email, country, WhatsApp number and quantity correctly.
After the order is submitted, save the Order Number shown on the success page. You will need it for tracking and support.
If your product has not arrived after ordering, check these points first.
Make sure you received an Order Number after checkout.
Open Track order and enter your Order Number with the same email or WhatsApp number used at checkout.
Pending: your order was received and is waiting for review.
Processing: your order is being reviewed and prepared.
Completed: the order is complete; check the delivery information sent to you.
If the status is Completed but you still have not received the product, use Support below and send your Order Number.
If your question is about something else, tap Support below. WhatsApp will open so you can describe the issue directly.