Refund Policy

Nature of digital products

Some digital products can become used or non-returnable once they are sent, activated, redeemed or revealed. Each request is therefore reviewed according to the product type, order status and reported issue.

Before delivery or activation

If fulfillment has not started and the product has not been delivered or activated, contact Support promptly. When cancellation is still technically possible, the order can be reviewed before fulfillment begins.

Cases that may qualify for review

• A verifiable duplicate charge occurred for the same order.
• A different product was delivered because of a store error and it has not been used.
• The order could not be delivered and the issue was not resolved within a reasonable period after verification.
• The delivered product was invalid at delivery and the problem was reported with information needed to verify it.
• Any situation where applicable law requires a refund right.

Cases that are usually not refundable after delivery

• A code, subscription or digital item was sent, revealed, activated, redeemed or used.
• The customer selected the wrong region, platform or package despite clear pre-purchase information.
• The customer changed their mind after service fulfillment started or delivery was completed.
• The issue resulted from incorrect information supplied by the customer or loss of access to the customer’s own account.
• A third-party platform changed, suspended or experienced an outage after a correct product was delivered, unless applicable law requires otherwise.

How to request a review

Contact Support with your order number and a clear description of the issue. We may request a payment record, screenshot or other information reasonably needed to verify delivery status. Never send OTP codes, card PINs or financial passwords.

Approved refund method

When a refund is approved, we try to return the amount through an appropriate available method. The time for funds to appear after approval depends on the payment provider, bank or wallet and may not be immediate.

Disputes and legal rights

We encourage contacting Support first so the order and delivery record can be reviewed. This Policy does not limit any mandatory refund, dispute or consumer right provided by applicable law.